Engineer, Total Product Support

<div class="content-intro"><p> </p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. </p></div><p> </p> <div> <p><strong>Total Product Support Engineer – ALD | Phoenix, AZ</strong><br><em>(ALD equipment experience required)</em></p> <p>At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and our people are what make that possible. We’re looking for a <strong>Total Product Support Engineer</strong> to join our <strong>ALD team in Phoenix</strong>, where you’ll play a critical role in launching new products and ensuring they succeed in real‑world fab environments.</p> <p>This role puts you at the center of <strong>new product development</strong>, acting as the <strong>system‑level expert</strong> who bridges engineering design, manufacturing readiness, and customer success. If you enjoy deep technical ownership, cross‑functional collaboration, and seeing your work directly impact customer fabs worldwide, this is a unique opportunity to make your mark.</p> <hr> <h3>What You’ll Be Working On</h3> <p>As a Total Product Support Engineer, you’ll own some of the most important phases of a product’s lifecycle—from first build to first customer success:</p> <ul> <li>Serve as the <strong>system‑level expert</strong> for ALD product support during new product development</li> <li>Partner closely with <strong>Hardware, Electrical, Controls, Process, and Software</strong> engineering teams to develop deep system knowledge</li> <li>Influence product design by providing customer‑focused input on <strong>preventive maintenance, serviceability, and design for manufacturability</strong></li> <li>Own the <strong>first build and test</strong> of new products in the development lab, identifying issues early and recommending practical solutions in real time</li> <li>Develop and document <strong>best‑known methods</strong> and procedures for service, preventive, and corrective maintenance</li> <li>Lead <strong>First‑in‑Fab (Alpha and Beta) deployments</strong>, driving customer fab readiness, installation, start‑up, and production qualification</li> <li>Act as the primary owner for customer issues during Alpha and Beta phases, ensuring strong communication and rapid resolution</li> <li>Provide detailed reporting and feedback on field issues to strengthen product robustness and reliability</li> <li>Define <strong>critical spare parts strategies</strong>, ensuring readiness and smooth execution for new product shipments</li> </ul> <hr> <h3>What We’re Looking For</h3> <ul> <li>Bachelor’s degree in an engineering discipline <strong>and</strong> 5+ years of hands‑on experience with <strong>semiconductor equipment</strong></li> <li><strong>Direct experience with ALD equipment (required)</strong></li> <li>Strong system‑level t