Senior Engineer I, Global Product Support

<div class="content-intro"><p> </p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. </p></div><h1><span style="font-size: 12pt;">Key Responsibilities</span></h1> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Responsible for overall system performance of Epi products at our customers to achieve high customer satisfaction.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Resolve customer issues. Find containments fast, then drive structural solution and implementation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Responsible for IQ performance and improvement of released products.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collect and Analyze and report system performance data and define improvement plants.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead a team of peers for problem solving and root cause analysis.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support customer Epi products hardware development (both new development and CIP - continuous improvement projects)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive ASM SOP’s and protocol, able to guide co-workers on One COMM (FSM/Fiori), PCP, PDP, change request, NC, FA, CIP, clear technical input in CCB</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintain and enhances procedures and documents checklists and best-known methods for service, preventive and corrective maintenance tasks.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Work responsibly with all ASM resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Have a safety-first mentality</span></li> </ul> <h1><span style="font-size: 12pt;">Travel</span></h1> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Be willing to travel domestically and internationally as required, typically 30-50%Travel</span></li> </ul> <h1> </h1> <h1><span style="font-size: 12pt;">Education</span></h1> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Master’s or bachelor’s Degree in engineering discipline</span></li> <li style="font-size: 12pt;"><span sty