Field Account Manager - Austin, TX

<div class="content-intro"><h2 style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://brand.auctane.com/uploads/fhmikF1ylz02TLjtkC429w.png" alt="" width="600"></h2> <p> </p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About us</span></p> <p>At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.</p> <p>The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.</p> <p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">Our values</span></p> <p style="text-align: center;"><img style="max-width: 100%;" src="https://postimg.cc/N5Q8NR10" alt="">Win as One. Delight Customers. Deliver Great Outcomes. </p></div><p style="color: #11003a; font-weight: bold; padding: 8px; border: 3px solid #5C50FF; margin-top: 8px; margin-bottom: 8px; text-align: center; font-size: 12px; border-radius: 8px;"><span style="font-size: 12pt;">About the role</span></p> <p>As a <strong>Field Account Manager (FAM)</strong>, you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on <strong>software adoption, advanced feature utilization, and revenue expansion</strong> across our established merchant base.</p> <p>This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high-volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.</p> <p><strong>Why You Should Apply</strong>:</p> <ol> <li><strong>Join a scaled, profitable SaaS platform with strong market momentum</strong>: ShipStation powers millions of merchants globally and partners with the largest carriers and e-commerce platforms. This is a stable, market-leading product with real customer demand. </li> <li><strong>You grow revenue by adding value, not pushing transactions</strong>: Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption-led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential. </li> <li><strong> Visible customer impact</strong>: You’ll partner closely with senior customer stakeholders and manage accounts end-to-end; your work directly drives measurable revenue growth, giving you clear visibility into your impact. </li> </ol> <p><strong>Requirements:</strong></p> <ul> <li><strong>Location:</strong> Candidates must be domiciled within the assigned territory <strong>(Austin, TX)</strong></li> <li><stron