IT Operations Co-Op
Job Description
<div class="content-intro"><p><span class="fontSizeMedium" style="font-family: arial, helvetica, sans-serif;">Founded in 1999, <strong>Audax Group</strong> is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines: Audax Private Equity, Audax Private Debt, and Audax Strategic Capital. </span></p> <p><span style="font-family: arial, helvetica, sans-serif;">For more information, visit <a href="http://www.audaxgroup.com">www.audaxgroup.com</a> or follow Audax Group on <a href="https://www.linkedin.com/company/audaxgroup/posts/?feedView=all">LinkedIn</a>.</span></p></div><p><strong>CO-OP/Intern Cycle:</strong> January - June 2027</p> <p><strong>Anticipated Start & End Date: </strong>January 4, 2027 - June 25, 2027 <em>(flexible based on school requirements)</em></p> <p><strong>Location: </strong>Boston, MA</p> <p><strong>Office Requirements: </strong>5 days in office</p> <p><strong>Team: </strong>Information Technology</p> <p><strong><span data-contrast="auto">POSITION SUMMARY:</span></strong><span data-ccp-props="{"335559685":0,"335559731":0,"469777462":[2880],"469777927":[0],"469777928":[1]}"> </span></p> <p><span data-contrast="auto">The primary role of the </span><strong><span data-contrast="auto">IT Operations </span></strong><strong><span data-contrast="auto">CO-OP</span></strong><span data-contrast="auto"> is to act as the first point of contact in IT for daily operational tasks. In this role, you may be asked to assist with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.</span><span data-ccp-props="{"335559685":0,"335559731":0}"> </span></p> <p><strong><span data-contrast="auto">RESPONSIBILITIES:</span></strong><span data-ccp-props="{"335559685":0,"335559731":0}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.</span><span data-ccp-props="{"469777462":[8640],"469777927":[0],"469777928":[4]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Provide a consistently high-quality customer service experience by upholding established service standards.</span><span data-ccp-props="{"469777462":[8640],"469777927":[0],"469777928":[4]}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-ar