Senior Revenue Operations Manager

<p>At <a href="https://woocommerce.com/">WooCommerce</a>, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them.</p> <p>Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time.</p> <p>You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth.</p> <p>This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward.</p> <h3>What You’ll Do</h3> <ul> <li><strong>First 90 days: </strong>Build core dashboards, identify process/data gaps, establish remediation plans.</li> <li><strong>First 180 days: </strong>Create capacity and territory models, map the full tech stack and integrations, define the attribution model.</li> <li><strong>First 12 months: </strong>Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation.</li> </ul> <h3>Day to day, Week to week, Month to month</h3> <p><strong>Systems & Data Foundation</strong></p> <ul> <li>Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).</li> <li>Establish data quality standards, access controls, and governance practices.</li> <li>Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?”</li> <li>Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind.</li> <li>Evaluate and implement technology or process improvements to support revenue growth.</li> </ul> <p><strong>CS & Sales Enablement</strong></p> <ul> <li>Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.</li> <li>Create rules of engagement between Sales and CS for complex GTM.</li> <li>Build enablement function infrastructure (topics/process/schedule—not training delivery).</li> </ul> <p><strong>Strategic Revenue Support</strong></p> <ul> <li>Build tracking for strategic/payment partner merchants critical to NRR.</li> <li>Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands.</li> <li>Create capacity planning models based on pipeline velocity and customer growth.</li> <li>Territory planning, quota setting, and compensation administration.</li> <li>Support pricing and packaging changes with data and tracking.</li> <li>Support mid-funnel pipeline reviews and Sales/CS QBRs.</li> <li>Identify and surface GTM and CS inefficiencies through data analysis.</li> <li>Build merchant health scoring, expansion potential tracking, and red-to-green workflows.</li> <li>Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy.</li> </ul> <h5>You Might Be a Fit If</h5> <ul> <li><strong>You’ve built RevOps from scratc