Account Manager

<div class="content-intro"><p>Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! </p></div><div> <div> <div> <div id="message-list"> <div id="message-list"> <div> <div> <div> <div id="message-list_1778010411.907249"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div><strong>Role Summary </strong><br>We are seeking a results-driven Account Manager to own a portfolio of customers and drive <strong>renewal, expansion, and long-term customer value</strong>.<br><br>This role is accountable for <strong>retention outcomes, expansion pipeline creation, and revenue growth</strong>, not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.<br><br><strong>WHAT YOU’LL BE DOING </strong></div> <ul> <li>Own <strong>renewal and retention outcomes</strong> across a defined book of business</li> <li>Build and convert <strong>expansion pipeline</strong> (upsell, cross-sell, and whitespace)</li> <li>Lead <strong>early, proactive engagement</strong> on at-risk accounts — no last-minute saves</li> <li>Drive adoption of <strong>multi-year agreements (MYAs)</strong> and long-term customer commitments</li> <li>Position and sell <strong>Turnkey, Premium Support, and adjacent offerings</strong> to increase stickiness and value</li> <li>Conduct <strong>executive-level business reviews</strong> tied to customer outcomes and ROI</li> <li>Develop and execute <strong>account plans</strong> with clear growth and risk mitigation strategies</li> <li>Maintain <strong>accurate forecasting and pipeline hygiene</strong> in Salesforce</li> <li>Partner with CSMs, Support, and Product to <strong>remove blockers and deliver outcomes</strong></li> <li>Identify and act on <strong>customer signals</strong> (usage, sentiment, risk) to drive action early</li> <li>Operate with <strong>weekly execution cadence</strong> at the account level (pipeline, risk, renewals)</li> </ul> <div><br><strong>WHAT YOU BRING </strong></div> <ul> <li>3–5 years in account management, sales, or customer-facing revenue roles in SaaS</li> <li>Proven ability to <strong>meet or exceed retention and expansion targets</strong></li> <li>Experience managing a <strong>book of business with quota accountability</strong></li> <li>Strong commercial instincts — able to <strong>negotiate, position value, and close deals</strong></li> <li>Ability to run <strong>executive conversations</strong> and influence decision-makers</li> <li>Comfortable operating in a <strong>metrics-driven, forecast-based environment</strong></li> <li>Demonstrated ability to navigate <strong>technical products and cross-functional teams</strong></li> <li>Bias for action — <st