Credit and Collections Team Leader
Job Description
<div> <div> <p><span data-contrast="auto">We are a Canadian leader in digital automotive solutions. Our flagship brands — </span><strong><span data-contrast="auto">AutoTrader.ca</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">AutoSync</span></strong><span data-contrast="auto">, </span><strong><span data-contrast="auto">Dealertrack Canada and CMS</span></strong><span data-contrast="auto"> — help Canadians buy, sell, and finance vehicles with confidence.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">AutoTrader.ca</span></strong><span data-contrast="auto"> is Canada’s largest automotive marketplace, with over </span><strong><span data-contrast="auto">25 million monthly visits</span></strong><span data-contrast="auto">. </span></p> <p><span data-contrast="auto">As part of </span><strong><span data-contrast="auto">AutoScout24 group</span></strong><span data-contrast="auto">, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p> </div> <div><span data-contrast="auto">Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></div> </div> <p><strong>Role Description</strong></p> <ul> <li><strong>Team leadership:</strong> Support, coach, train, existing new team members; oversee collection activities and ensure individual/team objectives are achieved.</li> <li><strong>Collections management:</strong> Support the overall collection efforts to minimize financial losses, including determining when accounts should be referred to external collection agencies and evaluating agency performance.</li> <li><strong>Strategic accounts:</strong> Personally manage a portfolio of high value/strategic accounts, driving collections while maintaining strong customer relationships.</li> <li><strong>Cash forecasting:</strong> contribute to cash collection forecasts and projections, tracking expected receipts and identifying risks.</li> <li><strong>Cross-functional collaboration:</strong> Partner closely with Finance, Billing, Sales Operations, and Cash Posting teams to improve billing accuracy, order entry, cash application, and service delivery.</li> <li><strong>Dispute and escalation management:</strong> Resolve complex or ongoing customer complaints related to billing and services by coordinating with the appropriate internal teams. </li> <li><strong>Process improvement:</strong> Develop and implement policies and processes that improve collections effectiveness and upstream/downstream financial operations.</li> <li><strong>Training & development:</strong> Train new hires and provide ongoing coaching to existing team members to improve performance.</li> <li><strong>Projects</strong><strong> </strong><strong>& initiatives:</strong> Support special projects and broader organizational initiatives as required.</li> <li><strong>Reporting and Analysis</strong>: Responsible for the preparation and distribution of various rep