Director of Transformation

<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Director of Transformation</span></span></strong><span data-ccp-props="{"335559739":80}"> </span></p> <p><span data-contrast="none">Autura | Reports to CEO</span> <br> <br><strong><span data-contrast="none">Only accepting applications that are currently residing in Texas</span><span data-ccp-props="{"335559739":120,"335572079":6,"335572080":8,"335572081":12566463,"469789806":"single"}"> </span></strong></p> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="auto">About the role</span></strong><span data-ccp-props="{"469777462":[1534],"469777927":[0],"469777928":[1]}"> </span></p> <p><span data-contrast="auto">This is a digital transformation role built around the customer journey. You will lead the work that connects how Autura markets, sells, onboards, supports, and retains customers into one operation. The goal is not a better set of tools. It is a business that can see its customers clearly and act on what it sees.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Data is the foundation of this role. You will own the system of record, the pipelines, and the governance that </span><span data-ccp-parastyle="heading 2">give</span> <span data-ccp-parastyle="heading 2">Autura</span><span data-ccp-parastyle="heading 2"> one clear view of its customers. This job lives in the weeds: you will design the blueprint, then build it with IT, Product, Operations, and GTM, go into trouble spots yourself when something is stuck, and carry the adoption work that makes new systems actually get used, with managers as your main channel. Every program is judged on business results and problems solved rather than on rollout.</span></span><span data-ccp-props="{"335559738":320,"335559739":140}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">What you will own</span></span></strong><span data-ccp-props="{"335559738":320,"335559739":140}"> </span></p> <p><strong><span data-contrast="auto">Customer journey and CRM</span></strong><span data-ccp-props="{"335559738":240,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Own the operating model HubSpot is meant to support, turning sales, marketing, and customer success requirements into one governed system of record rather than parallel versions of the truth</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Translate customer experience goals into detailed journey maps, then into prioritized product and technology roadmaps, and lead the cross-functional build that makes them real</span><span data-ccp-props="{"335559739":100}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"