We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA. We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. As our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM ET). You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting, providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses. Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience. To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success. Our customers are the foundation and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service. If you are interested in: <ul> <li style="font-weight: 400;">Being part of an award winning team, </li> <li style="font-weight: 400;">Positively impacting others, </li> <li style="font-weight: 400;">Helping small businesses grow, and</li> <li style="font-weight: 400;">Making the world a better place</li> </ul> then apply now to experience our culture and benefits which make us a Best in Class employer! About AWeber: At AWeber we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs - people just like you that are passionate about an idea or product they want to share with the world. At AWeber, YOU make an impact on these small businesses each and every day! <span

Customer Solutions Specialist (Second Shift)

Job Description