Application Services Lead

<p><strong>Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.</strong></p> <p> </p> <p><strong>Who We Are.</strong></p> <p>Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.</p> <p> </p> <p><strong>Let's talk about the cool stuff you will do at Axi!</strong></p> <p>The <strong>Application Services Lead</strong> role sits within Axi’s Technology department and is responsible for overseeing the delivery, support, and continuous improvement of applications that power critical business operations.</p> <p>In this leadership role, you will manage a team of Application Services Engineers, ensuring application reliability, performance, and scalability across a global, high-availability environment. You will work closely with stakeholders across the business to optimise application functionality, drive operational excellence, and support the delivery of new products and services.</p> <p> </p> <p><strong>Your EDGE Assignment / You Will</strong></p> <ul> <li>Oversee the <strong>end-to-end delivery and support of business-critical applications</strong> across the organisation.</li> <li>Ensure <strong>effective shift handovers across global time zones</strong>, supporting a 24/7 operational model.</li> <li>Lead, mentor, and develop the <strong>Application Services team</strong>, fostering a high-performance culture.</li> <li>Allocate resources effectively to meet <strong>service delivery and project demands</strong>.</li> <li>Promote a culture of <strong>collaboration, accountability, and continuous improvement</strong>.</li> <li>Ensure applications are <strong>maintained, patched, upgraded, and operating efficiently</strong>.</li> <li>Manage and support <strong>integrations between applications and internal/external systems</strong>.</li> <li>Oversee <strong>incident management</strong>, ensuring timely resolution of issues, service requests, and escalations.</li> <li>Define and manage <strong>SLAs and KPIs</strong> related to application availability, performance, and user satisfaction.</li> <li>Drive <strong>automation, enhancements, and optimisation initiatives</strong> to improve user experience and operational efficiency.</li> <li>Ensure applications meet <strong>security, compliance, and data governance standards</strong>.</li> <li>Stay informed on <strong>emerging technologies and industry trends</strong>, ensuring the team is equipped to support evolving business needs.</li> <li>Collaborate with development, infrastructure, and business teams to ensure <strong>scalable and reliable application services</strong>.</li> </ul> <p> </p> <p><strong>Are you the one?</strong></p> <ul> <li>Proven experience in an <strong>Application Support / Application Services leadership role</strong> supporting business-critical systems.</li> <li>Strong background in <strong>incident management, service delivery, and operational support</strong> within high-availability environ