Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia. Who We Are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you will do at Axi! The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand. Your EDGE Assignment/You Will <ul> <li>Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.</li> <li>Tailor support in line with defined client segments (standard/premium traders & partners).</li> <li>Support client retention by providing accurate guidance and practical insights within role scope and approved processes.</li> <li>Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.</li> <li>Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.</li> <li>Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.</li> <li>Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.</li> <li>Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.</li> <li>Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.</li> <li>Escalate complex matters to senior managers or relevant stakeholders with complete and timely information. </li> <li>Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.</li> </ul> Are you the one? <ul> <li>Experience in customer service, client support, relationship management, or a similar customer-facing role.</li> <li>Native or fluent Korean with good English communication skills.</li> <li>Someone who enjoys speaking with customers, understanding their needs, and helping resolve their concerns.</li> <li>Willingness to work rotating shifts, including weekends.</li> </ul> Axi's bag of delights <ul class="b0003418 _277cc445"> <li>Competitive and attractive compensation.</li> <li>Extensive learning opportunities, such as professional training and certifications and soft skills development.</li> <li>21 annual leave days per year.</li> <li>Health Insurance</li> <li>Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle</li> </ul> Axi's interview journey</stro

Client Success Specialist (Korean)

Job Description