Relationship Manager (Korea)

<p><strong>Who We Are.</strong></p> <p>Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.</p> <p><strong>Let's talk about the cool stuff you do at Axi!</strong></p> <p>The role is to work in the retail services department to help drive growth in Korean market by acquiring new clients and helping retain the existing ones.</p> <p><strong>Your EDGE Assignment/You Will</strong></p> <ul> <li>Responsible for conversion performance of Korean speaking market</li> <li>Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.</li> <li>Responsible for proactively touching all leads as early as possible and for improving engagement rate. </li> <li>Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.</li> <li>Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested. </li> <li>Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.</li> <li>Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.</li> <li>Responsible for conversion performance of Korean speaking market</li> <li>Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.</li> <li>Responsible for proactively touching all leads as early as possible and for improving engagement rate.</li> <li>Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.</li> <li>Handle client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.</li> <li>Solve customer’s various challenges for the first-time trade, including, not limit to, registration, verification, deposit, and terminal usage.</li> <li>Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.</li> <li>Responsible for retention and churn performance of Korean speaking market</li> <li>Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.</li> <li>Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management.</li> <li>Responsible for increasing customer lifetime value by providing most adequate offer to customers – Nurturing. </li> <li>Also responsible for reactivating the dormant customers in the market.</li> <li>Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.</li> <li>Understand entire customer lifetime journey and partner lifetime journey and work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.</li> </ul> <p><strong>Are you the one?</strong></p> <ul> <li>Native Korean speaker with strong English communication skills</li> <li>Proven experience in cold calling, outbou