Technical Client Success Specialist (f/m/d)

<p><strong>About the Role</strong></p> <p>We are looking for a proactive and customer-focused Technical Client Success Specialist to join our Level 1 Triage team. As the first point of contact for technical support requests, you will play a key role in delivering an excellent client experience by assessing, prioritizing, and resolving incoming queries while ensuring complex issues are directed to the appropriate specialist teams.</p> <p><em>Please note: This position sits on a global team and English is a requirement. To be fully considered, please submit your CV in English. </em></p> <p><strong>What You'll Do</strong></p> <ul> <li>Act as the first point of contact for incoming technical support requests.</li> <li>Triage, categorize, and prioritize tickets to ensure efficient handling.</li> <li>Resolve straightforward technical issues and service requests.</li> <li>Perform initial troubleshooting and gather relevant information for investigations.</li> <li>Escalate complex issues to specialist teams when required.</li> <li>Maintain accurate case records and ensure SLA targets are met.</li> <li>Communicate professionally with clients and internal stakeholders.</li> <li>Contribute to process improvements and knowledge-sharing initiatives.</li> </ul> <p><strong>What We're Looking For</strong></p> <ul> <li>Strong customer service and communication skills.</li> <li>Excellent organizational and time-management abilities.</li> <li>A problem-solving mindset with strong attention to detail.</li> <li>Ability to work effectively in a fast-paced environment.</li> <li>Experience using ticketing or CRM systems is desirable.</li> <li>Basic technical troubleshooting skills and an interest in technology.</li> </ul> <p><strong>Success in This Role</strong></p> <p>You will thrive in this role if you enjoy solving problems, delivering great customer experiences, and ensuring requests are routed quickly and accurately to the right teams. Your work will help drive efficient support operations and high levels of client satisfaction.</p> <p><strong>Why Join Us?</strong></p> <p>You'll be part of a collaborative technical support organization where you'll develop your technical expertise, gain exposure to a wide range of client challenges, and play an important role in ensuring a seamless support experience</p> <p><strong>Our Offer</strong></p> <ul class="RichTextList-bulleted"> <li> <div class="TypographyPresentation_31345133_root TypographyPresentation_31345133_root--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol_1625403506_highlightSol HighlightSol_1625403506_buildingBlock"><strong>Flexi-Week</strong>: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.</div> </li> <li> <div class="TypographyPresentation_31345133_root TypographyPresentation_31345133_root--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol_1625403506_highlightSol HighlightSol_1625403506_buildingBlock"><strong>Flexi-Office</strong>: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.</div> </li> <li> <div class="TypographyPresentation_31345133_root TypographyPresentation_31345133_root--medium RichText3-paragraph--withVSpacingNormal RichText3-paragraph HighlightSol_1625403506_highlightSol HighlightSol_1625403506