Maintenance Project Manager

<p><strong>Overview</strong></p> <p>As a Customer Service Manager, you will be responsible for managing post-implementation support and maintenance activities for IT systems and applications. You will work closely with support teams, cross-functional teams, external vendors, and customers to ensure the smooth operation, maintenance, and continuous improvement of systems after go-live. The role requires strong coordination, stakeholder management, and problem-solving skills to deliver quality service and customer satisfaction.</p> <p><strong>What You Will Be Doing</strong></p> <ul> <li>Coordinate and manage Change Requests (CRs), including scope confirmation, effort estimation, prioritization, and implementation planning.</li> <li>Track maintenance activities, project timelines, and deliverables to ensure timely completion of support and enhancement initiatives.</li> <li>Maintain and update project and support documentation, including CR plans, Customer Issued (CI) / System Defect hotfix arrangement, incident reports, status reports, and meeting minutes.</li> <li>Liaise with internal teams, external vendors, and customers to facilitate effective communication and issue resolution.</li> <li>Organize and facilitate maintenance-related meetings, including weekly operational meetings, monthly service review meetings, and ad-hoc discussions.</li> <li>Monitor service performance and follow up on incidents, defects, and enhancement requests to ensure timely resolution and customer satisfaction.</li> <li>Identify potential risks and issues proactively and coordinate mitigation actions with relevant stakeholders.</li> <li>Prepare service reports and provide regular updates on maintenance activities, project progress, and key issues.</li> <li>Support continuous improvement initiatives to enhance service quality and operational efficiency.</li> <li>Perform other ad-hoc duties and responsibilities as assigned.</li> </ul> <p><strong>What You Need to Succeed</strong></p> <ul> <li>Bachelor's Degree in Information Technology, Computer Science, Business Administration, Project Management, or a related discipline.</li> <li>1–3 years of experience in IT project coordination, service delivery, application maintenance, or customer service management.</li> <li>Experience supporting application and projects will be an advantage.</li> <li>Familiarity with project management methodologies such as Agile, Scrum, or Waterfall.</li> <li>Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.</li> <li>Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical stakeholders.</li> <li>Strong stakeholder management skills and a customer-centric mindset.</li> <li>Proficiency in collaboration and project management tools such as Jira, Confluence, Microsoft Project, Trello, or similar platforms.</li> <li>Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.</li> <li>Ability to work independently while collaborating effectively within cross-functional teams.</li> <li>Basic understanding of software development lifecycle (SDLC), system implementation, and application support processes is preferred.</li> </ul> <p> </p><div class="content-conclusion"><p><span data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">Any personal data you share with us during the application process will be processed strictly in compliance with applicable d