Platform Operations Engineer

<p>The Platform Operations Engineer is responsible for maintaining and supporting on-premises infrastructure platforms that underpin mission-critical systems. This role ensures platform reliability, operational stability, and drives infrastructure modernisation and automation initiatives, while maintaining robust support for existing agency systems.<br><br>The role also supports the agency’s <strong>transition towards cloud adoption and hybrid infrastructure</strong>, including the migration and modernisation of existing workloads. You will collaborate closely with internal teams and vendors to ensure the stability, performance, and security of essential government IT infrastructure.</p> <p><strong>Key Responsibilities</strong></p> <ol> <li>Maintain and support critical infrastructure platforms, including compute, storage, virtualisation, and supporting systems across development, staging, and production environments.</li> <li>Implement platform standards, automation, and modern operational practices to improve efficiency and reliability.</li> <li>Support infrastructure enhancement and modernisation initiatives in alignment with enterprise architecture standards.</li> <li>Manage virtualisation platforms (e.g., VMware, Hyper-V, Nutanix), including capacity monitoring, performance optimisation, and lifecycle management.</li> <li>Execute patching and upgrade strategies using automation while minimising service disruption.</li> <li>Provide L2/L3 technical support, including incident management, root cause analysis, and problem resolution.</li> <li>Maintain backup, disaster recovery (DR), and high-availability (HA) solutions.</li> <li>Implement and enforce security controls, including access management, system hardening, and compliance monitoring.</li> <li>Collaborate with application, network, and vendor teams to ensure platform stability, scalability, and service performance.</li> <li>Develop and maintain documentation, runbooks, and standard operating procedures (SOPs).</li> <li>Support and troubleshoot infrastructure and network-related issues to ensure end-to-end service availability.</li> <li>Support cloud migration and hybrid infrastructure initiatives, including workload assessment, migration planning, and post-migration operational support.</li> </ol> <p><strong>Requirements</strong></p> <ol> <li>Over 6 years of relevant experience in infrastructure or platform operations.</li> <li>Strong problem-solving and analytical skills with the ability to work independently.</li> <li>Experience in enterprise infrastructure environments.</li> <li>Familiarity with vendor and contract management.</li> <li>Strong communication skills to engage both technical and non-technical stakeholders.</li> <li>Strong teamwork, organisational, and interpersonal skills.</li> </ol> <p><strong>Technical Requirements</strong></p> <ol> <li>Experience with virtualisation platforms (e.g., VMware vSphere, Hyper-V, Nutanix).</li> <li>Experience with storage systems (SAN, NAS) and enterprise backup solutions (e.g., Commvault, Veeam, Cohesity).</li> <li>Proficiency in Red Hat Linux and/or Windows Server administration.</li> <li>Familiarity with monitoring and observability platforms.</li> <li>Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, routing and switching, firewalls, load balancing, and network segmentation.</li> <li>Understanding of data centre network fundamentals.</li> <li>Experience with high-availability and disaster recovery solutions.</li> <li>Experience supporting infrastructure mo