Project Coordinator

<p>We are looking for an experienced <strong data-start="317" data-end="340">Project Coordinator</strong> to support the <strong data-start="356" data-end="385">management and operations</strong> of a digital platform. If you have a strong background in <strong data-start="444" data-end="513">project coordination, service support, and stakeholder management</strong>, we want to hear from you!</p> <h4 data-start="571" data-end="593"><strong data-start="576" data-end="591">JOB SUMMARY</strong></h4> <p data-start="594" data-end="817">Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in <strong data-start="754" data-end="814">project management, service support, and user experience</strong>.</p> <p data-start="594" data-end="817"> </p> <h3 data-start="946" data-end="976"><strong data-start="950" data-end="974">KEY RESPONSIBILITIES</strong></h3> <h4 data-start="978" data-end="1020"><strong data-start="983" data-end="1018">Business & Platform Operations:</strong></h4> <ul data-start="1021" data-end="1517"> <li data-start="1021" data-end="1109">Assist in business operations and coordination with training partners and customers.</li> <li data-start="1110" data-end="1195">Assist and coordinate with various divisions in daily operations and escalations.</li> <li data-start="1196" data-end="1249">Monitor issues, work items, and their resolution.</li> <li data-start="1250" data-end="1302">Participate in project implementation processes.</li> <li data-start="1303" data-end="1382">Develop and test cross-functional <strong data-start="1339" data-end="1379">Standard Operating Procedures (SOPs)</strong>.</li> <li data-start="1383" data-end="1457">Create and maintain <strong data-start="1405" data-end="1454">Business Continuity Planning (BCP) frameworks</strong>.</li> <li data-start="1458" data-end="1517">Establish and implement <strong data-start="1484" data-end="1514">Risk Assessment frameworks</strong>.</li> </ul> <h4 data-start="1519" data-end="1546"><strong data-start="1524" data-end="1544">Service Support:</strong></h4> <ul data-start="1547" data-end="1853"> <li data-start="1547" data-end="1638">Manage all tickets that are inbound for the platform as <strong data-start="1605" data-end="1635">Level 1 resolution officer</strong>.</li> <li data-start="1639" data-end="1703">Implement and manage a <strong data-start="1664" data-end="1700">SaaS/PaaS Service Support Centre</strong>.</li> <li data-start="1704" data-end="1781">Develop user-facing service support content for the platform and website.</li> <li data-start="1782" data-end="1853">Monitor <strong data-start="1792" data-end="1811">support tickets</strong> and ensure quality resolution delivery.</li> </ul> <h4 data-start="1855" data-end="1891"><strong data-start="1860" data-end="1889">Training & Documentation:</strong></h4> <ul data-start="1892" data-end="2048"> <li data-start="1892" data-end="1987">Assist in onboarding training service providers, shipping lines, and users to the platform.</li> <li data-start="1988" data-end="2048">Develop and maintain content related to user onboarding.</li> </ul> <h3 data-start="2050" data-end="2074"><strong data-start="2054" data-end="2072">QUALIFICATIONS</strong></h3> <ul data-start="2075" data-end="2419"> <li data-start="2075" data-end="2180">3+ years of <strong data-start="2089" data-end="2127">experience in project coordination<