Family Engagement Lead - Croydon

<div class="elementToProof"><strong>Babyzone Croydon Family Engagement Lead </strong></div> <div> <p class="elementToProof"><strong>About Babyzone</strong></p> <p>At Babyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond. The need for support in early childhood development has never been more critical. Babyzone is a charity funded by foundations, philanthropists and trusts, including global venture builder Blenheim Chalcot. We serve families who struggle to access support elsewhere - due to financial, geographic, or cultural barriers - by offering free, evidence-based classes and resources in premium, fully accessible community hubs. </p> <p>Reporting to the Head of Babyzone, the Family Engagement Lead is responsible for the smooth running of Babyzone delivery days. Their responsibilities will include set-up and operations, front-of-house duties, close-down duties, and additional duties as required. Family Engagement Leads will need qualities such as organisational skills, interpersonal communication, problem-solving and flexibility. </p> </div> <div class="elementToProof"> </div> <div class="elementToProof"><strong>Key responsibilities:</strong></div> <div class="elementToProof"> </div> <div class="elementToProof"><strong>Set-up and operations </strong></div> <ul> <li> <div class="elementToProof">Ensure optimal preparation of areas in Legacy Youth Zone intended for sessions, including moving furniture, adjusting layout, and other necessary changes; </div> </li> <li>Support class leaders with the set up and pack down of their equipment; </li> <li>Support the setup of exploratory play zones, projector feeds, and other elements to create a welcoming and functional environment; </li> <li>Ensure easy access to essential amenities like pram parking and baby-changing toilets. </li> </ul> <div class="elementToProof"> </div> <div class="elementToProof"><strong>Front of house</strong> </div> <ul> <li>Provide a warm and supportive welcome for all families attending Babyzone; </li> <li>Explain Babyzone operations and important information to families; </li> <li>Capture family numbers and basic postcode data as families arrive; </li> <li>Act as a floating resource to ensure positive experiences for all attendees; </li> <li>Problem-solve any issues raised by families or class leaders during the day; </li> <li>Welcome external stakeholders for tours of Babyzone along with the Head of Babyzone. </li> </ul> <div class="elementToProof"> </div> <div class="elementToProof"><strong>Close down</strong> </div> <ul> <li>Assist class leads in packing up all equipment used for exploratory play and classes; </li> <li> <div class="elementToProof">Return Youth Zone areas to original setup; </div> </li> <li>Ensure all rooms are cleared of any items from Babyzone activities; </li> <li>Report attendee numbers and any observations/issues to the Head of Babyzone. </li> </ul> <div class="elementToProof"> </div> <div class="elementToProof"><strong&