Family Engagement Lead - Glasgow

<h1>Babyzone Glasgow Family Engagement Lead</h1> <h2>About Babyzone</h2> <p class="isSelectedEnd">At Babyzone, we believe that every child deserves a fair start in life, regardless of their background or circumstances. Our mission is to empower families and their children, from conception to age five, by providing access to high-quality early years learning opportunities that nurture the parent-child bond.</p> <p class="isSelectedEnd">The need for support in early childhood development has never been more critical. Babyzone is a charity funded by foundations, philanthropists and trusts, including global venture builder Blenheim Chalcot.</p> <p class="isSelectedEnd">We serve families who struggle to access support elsewhere due to financial, geographic or cultural barriers by offering free, evidence-based classes and resources in premium, fully accessible community hubs.</p> <p class="isSelectedEnd">With eight Babyzone Hubs already open across the UK, a ninth about to open in Swansea, we are thrilled to announce the launch of our tenth Babyzone in Glasgow.</p> <p class="isSelectedEnd">Reporting to the Head of Babyzone, the<span class="Apple-converted-space"> </span><strong>Family Engagement Lead</strong><span class="Apple-converted-space"> </span>is responsible for supporting the smooth running of Babyzone delivery days and creating a welcoming, positive experience for families attending the Hub. The role includes set-up and operations, front-of-house and family engagement responsibilities, close-down duties and additional support as required.</p> <p class="isSelectedEnd">The Family Engagement Lead will need strong organisational and interpersonal skills, confidence engaging with families and stakeholders, sound problem-solving abilities and the flexibility to respond to changing needs throughout the day.</p> <h2>Key Responsibilities</h2> <h3>Set-up and Operations</h3> <ul data-spread="false"> <li>Ensure optimal preparation of areas in Easterhouse Sports Centre intended for sessions, including moving furniture, adjusting layouts and making other necessary changes.</li> <li>Support class leaders with the set-up and pack-down of their equipment.</li> <li>Support the set-up of exploratory play zones, projector feeds and other elements required to create a welcoming and functional environment.</li> <li>Ensure families have easy access to essential amenities such as pram parking and baby-changing facilities.</li> </ul> <h3>Family Engagement and Front of House</h3> <ul data-spread="false"> <li>Provide a warm, supportive and inclusive welcome to all families attending Babyzone.</li> <li>Explain how Babyzone operates and share relevant information with families.</li> <li>Capture family attendance numbers and basic postcode data as families arrive.</li> <li>Act as a visible and approachable point of contact for families throughout the day.</li> <li>Support positive engagement with families and help ensure they have a welcoming experience.</li> <li>Problem-solve any issues raised by families or class leaders during the day.</li> <li>Welcome external stakeholders visiting Babyzone and support tours alongside the Head of Babyzone.</li> </ul> <h3>Close Down</h3> <ul data-spread="false"> <li>Assist class leaders in packing away equipment used for exploratory play and classes.</li> <li>Return areas within Easterhouse Sports Centre to their original set-up.</li> <li>Ensure all rooms are cleared of Babyzone equipment and materials.</li> <li>Report attendee numbers and any relevant observations or issues to the Head of Babyzone.</li> </ul> <h3&