<div class="content-intro">Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage. <span class="NormalTextRun SCXW87951667 BCX0" data-ccp-charstyle="ui-provider" data-ccp-charstyle-defn="{"ObjectId":"725404ee-fdf0-4ab9-84d3-4e5e881c471f|34","ClassId":1073872969,"Properties":[469775450,"ui-provider",201340122,"1",134233614,"true",469778129,"ui-provider",335572020,"1",469778324,"Default Paragraph Font"]}">The actionable insights we deliver safeguard lives and protect critical assets around the world. Babel Street is headquartered in Reston, Virginia, with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit <a class="Hyperlink SCXW87951667 BCX0" href="http://www.babelstreet.com/" target="_blank">www.babelstreet.com</a>. </div>About the role: A Customer Experience Manager seeks to deliver a positive customer experience and assist with customer retention along with exploring opportunities for growth. In this role you will be responsible for providing frontline support to Babel Street customers globally and working with our revenue team to ensure customers achieve outcomes they desire from utilization of our products and services. This is a hybrid role that will be based out of our Somerville, MA office. Additionally, you will be a primary point of contact for key custom

Customer Experience Manager

Job Description