Implementation Specialist I

<p><strong>Who We Are:</strong></p> <div> <p>At <strong>Bandwidth</strong>, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.</p> <p>Because we own the network we build on,<em> the problems you'll solve here are bigger, more complex, and more impactful. </em>And as communications shifts to AI, we're the infrastructure layer making it possible.</p> <p>We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.</p> <p>We're experts who speak like humans. Ready to build what's next? <strong>#JoinTheBand</strong></p> </div> <p><strong>What We Are Looking For:</strong></p> <p>As an<strong> Implementation Specialist</strong>, you will be responsible for setting customers up for long-term success on Bandwidth products by managing the implementation process for standard accounts. As a technical and operational contact post-sale and pre-account management, you will drive adoption and customer value by assisting with overall project delivery, including customer education and training, system configuration, QA, and setup.<br><br>To be successful as an Implementation Specialist, you should have foundational project management knowledge, be highly organized, be eager to learn, be able to easily communicate technical concepts to non-technical people, and work collaboratively across organizations. </p> <p><strong>What You'll Do:</strong></p> <ul> <li>Own customer relationships through implementation (post-sale), collaborating with customers and internal stakeholders to understand business goals and execute an implementation plan.</li> <li>Support operational and product success by onboarding, training, and educating customers on Bandwidth products.</li> <li>Create and set up customer configurations within Bandwidth systems.</li> <li>Develop a solid understanding of Bandwidth products and services.</li> <li>Identify basic implementation challenges and work with senior team members to develop practical recommendations to maximize customer value.</li> <li>Document specific product setup and workflows.</li> <li>Act as a technical liaison externally and internally, collaborating with Bandwidth Sales, Operation teams, and Product teams.</li> <li>Work closely with our Customer Success and Account Management teams, and directly with our clients to understand how our products and services power their businesses.</li> </ul> <p><strong>What You Need:</strong></p> <ul> <li>0-2 years of implementation, project coordination, or relevant technical customer-facing experience.</li> <li>Ability to manage multiple standard projects cross-functionally at any given time.</li> <li>Strong verbal and written communication skills both internally and externally.</li> <li>Proactive, thorough, and transparent in communication.</li> <li>Able to communicate effectively with technical and non-technical folks, from on-the-ground ops teams to leadership.</li> <li>Strong critical thinking and problem-solving skills.</li> <li>Comfortable learning to work in a consultative manner with customers.</li> <li>Process-oriented with a desire to learn, follow established processes, and provide feedback to create a positive experience for every customer.</li> <li>Action-oriented with a willingness and desire to learn and adopt new skills—both technical