Client Service Specialist

<p><em>Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. </em></p> <p><strong>AI at BambooHR</strong></p> <p>At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.</p> <p><strong>Essential Job Duties</strong></p> <p>Join BambooHR as a Client Service Specialist and help clients with hiring, performance management, and compliance. Gain valuable HR experience while working with a company that values <a href="https://www.bamboohr.com/blog/do-the-right-thing">doing the right thing</a> for both clients and employees. Use your digital navigation and problem-solving skills to assist clients who <a href="https://www.bamboohr.com/customers/">can't get enough of our software</a>. You'll be part of a supportive and fun team dedicated to creating exceptional client experiences. This is a full time position.</p> <ol> <li>You’ll use quick digital navigation and problem-solving skills to answer questions</li> <li>We know people matter, and that is exactly why our Client Service Specialists strive every day to make magical moments with our clients.</li> </ol> <p>A successful Client Service Specialist will:</p> <ul> <li>Provide world-class customer service via phone, email, and chat communications with clients</li> <li>Uphold and contribute to a brand of <a href="https://www.bamboohr.com/why-bamboohr/">setting people free to do great work</a></li> <li>Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues </li> <li>Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems</li> <li>Quickly think on your feet to work through complex questions and come up with creative solutions</li> <li>During training, you'll spend at least 6 hours per day on the phone. After training, your schedule will include 4 hours of phone support and 4 hours of chat support each day.</li> <li>Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists</li> <li>Keep up to date on new features and products to maximize value for clients</li> <li>Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty</li> <li>Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)</li> </ul> <p><strong>What You Need to Get the Job Done</strong></p> <ul> <li>You're available for in-office training during your training <strong>(which takes approx. 3-4 weeks, dependent on performance)</strong></li> <li>Able to work in- office at least three days a week. When at home, have a dedicated at-home workspace, free from distraction with high-speed, reliable internet</li> <li>You have 1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.</li> <li>You have excellent interpersonal communication with clients and co-workers</li> <li>You have talked with customers over the phone, demonstr