Revenue Cycle Operations Specialist

<p><strong>What The Role Is</strong><strong><br></strong><strong><br></strong>This role keeps Babylist Health’s billing operations moving and serves as the on-site anchor for our physical office. You’ll blend revenue cycle support — processing and routing critical billing documents accurately and on time — with the day-to-day of running the office. You’ll be the in-person point of contact, working closely with remote teammates and outside partners to keep people, paperwork, and place connected. It’s hybrid in title, but the on-site presence is real: you’re on-site at our Severna Park, MD office (just outside Baltimore) five days a week during business hours (EST). If you like being the dependable person who keeps things running and enjoy a mix of billing support and office ops, this is a strong fit.</p> <p><strong>Who You Are</strong><strong><br></strong></p> <ul> <li><strong>You can run the operational backbone of an office</strong> — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track.</li> <li><strong>You’re available on-site at our Severna Park, MD office, five days a week</strong> during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential.</li> <li><strong>You’re detail-oriented and trustworthy with sensitive information</strong> — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable.</li> <li>You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement.</li> <li>You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks.</li> <li>You’re a clear, kind communicator who keeps remote teammates and external partners in the loop.</li> <li>You’re proactive and flexible — you spot what needs doing and pitch in without being asked.</li> <li>You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.</li> </ul> <p><strong>How You Will Make an Impact</strong></p> <ul> <li>Support daily billing and revenue cycle workflows so operations stay timely and accurate.</li> <li>Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place.</li> <li>Upload and manage required documentation in Niko with care.</li> <li>Flag urgent items, discrepancies, and issues, and escalate them to the right partners.</li> <li>Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly.</li> <li>Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers to the right people.</li> <li>Monitor incoming communications and respond or route as needed.</li> </ul> <p><strong>Why This Role</strong></p> <ul> <li>You’re the connective thread between people, paperwork, and place — visible, relied on, and central to how the office runs day to day.</li> <li>It’s a genuine blend of revenue cycle exposure and office operations — a strong on-ramp if you want to grow in healthcare ops.</li> <li>Babylist Health is a small, growing team, so your reliability is felt right away and your ideas for smoother workflows actually land.</li> </ul> <p><strong>About Compensation</strong></p> <p>We use a market-based approach to compensation.