Director of Client Services -Sales - Branded Promotional Merchandise

<div class="content-intro"><p>Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.</p></div><p> </p> <p> </p> <p><strong>LOCATION:</strong></p> <ul> <li>This role requires candidates to live within a reasonable commuting distance to our Waterloo, Ontario, Canada office.</li> <li>The position follows a hybrid schedule of 4 days onsite and 1 day remote each week, and relocation or proximity to this office is required.</li> </ul> <p><strong>Position Summary</strong></p> <p>As a key member of the Sales Leadership Team, the <strong>Director, Client Services</strong> plays a vital role in both the strategic direction and day-to-day leadership of assigned enterprise and hybrid client accounts. This role requires a dynamic leader who combines strong sales and operational acumen with the ability to drive strategic growth, mentor high-performing teams, and build trusted long-term client and internal partnerships.</p> <p>You will be responsible for leading a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving revenue growth across a portfolio of enterprise accounts, and ensuring consistent, high-quality delivery of branded merchandise solutions that meet client objectives and contractual commitments. This is a client-centric, results-driven position focused on delivering value through partnership, innovation, and operational excellence.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Strategic Leadership & Planning</strong></p> <ul> <li>Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies and align them with overall business objectives.</li> <li>Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients.</li> </ul> <ul> <li>Analyze financial data, sales trends, and client performance to craft strategic plans and ensure continued margin and revenue growth.</li> <li>Represent client needs within BDA and act as a key voice in Sales Leadership discussions, contributing to broader company planning and best practices.</li> </ul> <p><strong>Client Relationship Management</strong></p> <ul> <li>Serve as the sales leadership point of contact for a portfolio of enterprise accounts, building long-term, trusted partnerships with clients.</li> <li>Lead efforts to understand and address client priorities, KPIs, and brand compliance standards while proactively identifying opportunities for added value.</li> <li>Oversee the development and execution of Quarterly/Annual Business Reviews (QBRs/ABRs) and other strategic initiatives.</li> <li>Monitor and enhance client satisfaction using data and insights such as NPS and VOC feedback.</li> </ul> <p><strong>Team Leadership & Development</strong></p> <ul> <li>Manage, mentor, and develop a team of Account Managers and support staff, fostering a culture of accountability, collaboration, and continuous growth.</li> <li>Continually ensure updated Large Account Management Plans are well- documented for clear achievable strategy goals, executed by assigned team members, followed by all int