IN A NUTSHELL… Since we launched with six wallets over 15 years ago, we now release around 50 new products a year, and the complexity of getting those products right has grown with us. Our Production team is at the heart of that work, and we're looking for a Quality Assurance Specialist who sweats the details (so our customers never have to). Reporting to our Inbound Supply Chain Manager, you'll own our quality control and assurance process end-to-end. You'll run inspections from pre-production through to pre-shipment release, raise and manage NCRs and corrective action plans through to resolution, and coordinate third-party inspections. You'll be a day-to-day point of contact for supplier quality matters, working closely with remote QA at our overseas manufacturer sites, and keeping our quality processes and documentation accurate within our system. This isn't a flag-and-move-on role. You'll dig into the production & quality handbook, supplier data and factory processes, getting to the bottom of issues. You'll track quality KPIs, spot trends, and bring forward improvement proposals. As you build depth in how we work, you'll take on more of the quality framework yourself and have real input into the systems that underpin everything we do. If you bring a sharp eye for detail, solid technical grounding in quality assurance, experience leading supplier relationships, and a genuine itch for continuous improvement - we'd love to hear from you. YOU COULD BE THE ONE IF YOU HAVE… <ul> <li>3+ years of experience in a quality control or quality assurance role, ideally in soft goods or accessories; with exposure to multiple concurrent product lines</li> <li>Experience working with overseas manufacturers and managing remote QA staff on-site, including maintaining quality standards across different time zones and working environments</li> <li>Hands-on experience with pre-production and bulk sample approval processes, including interpreting and applying QC manuals, spec sheets, and construction standards to assess conformance</li> <li>A solid technical understanding of quality control methodologies (e.g. AQL sampling, NCR management, root cause analysis, corrective action processes), relevant industry standards, and how they apply across different manufacturing environments</li> <li>Experience producing quality reporting, including identifying cross-category trends and translating data into clear recommendations</li> <li>Experience working directly with suppliers on quality matters - raising non-conformances, following up corrective actions, and holding the standard through to resolution</li> <li>Strong skills in Excel or Google Sheets, with experience producing quality reporting: tracking KPIs, identifying cross-category trends, and presenting findings clearly to both technical and non-technical stakeholders</li> <li>Experience coordinating or overseeing third-party inspections and pre-shipment quality releases</li> <li>Experience leading or mentoring others, with the ability to delegate effectively and develop capability in a small team</li> <li>Clear, confident communication - comfortable navigating difficult conversations with suppliers and translating technical findings into actionable next steps.</li> </ul> IF YOU WERE HERE LAST MONTH, HERE ARE SOME THINGS YOU MIGHT HAVE DONE… <ul> <li>Tracked quality KPIs for the month, identified a trend in a particular product category, and pulled together the quarterly quality report — summarising findings and framing recommendations clearly</li> <li>Worked with our product

Quality Assurance Specialist

Job Description