Key Account Manager - Greece

<p>Outstanding opportunity to join Betsson Group as our new Key Account Manager - Greece.</p> <p><strong> </strong></p> <p><strong><span data-contrast="auto">Role Overview</span></strong><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="auto">We are seeking a dynamic and customer-centric </span><strong><span data-contrast="auto">Key Account Manager </span></strong><span data-contrast="auto">to join our team in Malta. This role is pivotal in building strong relationships with our most valuable customers and ensuring a best-in-class service experience that drives loyalty, engagement, and revenue growth.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="auto">As the face of our brand to our VIP clients, you will be responsible for direct and personalized communication, proactive engagement, and tailored hospitality at exclusive events. You will work cross-functionally to ensure VIP customer satisfaction, retention, and increased lifetime value.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-ccp-props="{"335559739":160}"> </span></p> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{"335559739":160}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Account Management:</span></strong> <br><span data-contrast="auto">Manage a portfolio of VIP customers with a high degree of personalization and care, maintaining frequent and proactive contact through phone, email, messaging apps, and in-person meetings.</span><span data-ccp-props="{"335559739":160}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto">Revenue & Retention Growth:</span></strong> <br><span data-contrast="auto">Monitor and analyse individual customer KPIs (e.g., activity, deposits, net revenue, churn risk), and develop action plans to increase engagement and extend customer lifetime value.</span><span data-ccp-props="{"335559739":160}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto">Event Hosting & Hospitality:</span></strong> <br><span data-contrast="auto">Act as the primary host for VIP clients during exclusive company events (e.g., football/basketball games, dinners, tournaments), ensuring a premium, seamless, and unforgettable experience.</span><span data-ccp-props="{"335559739":160}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria