<div> <div>About Us: Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else. Our Values:</div> <ul> <li>We are honest - we value honesty in all aspects.</li> <li>Bring the Olives - we offer premium customer experience.</li> <li>Think Big - we believe in always striving for more.</li> </ul> </div> About the role: As the VIP Management Team Lead, you will direct a high-performing team of Account Managers dedicated to serving our platform's highest-value players. Acting as the critical operational bridge between your team and senior leadership, you will drive team performance, maximize high-value player retention, and ensure the execution of top-tier, personalized client experiences. Key Responsibilities: <ul> <li>Drive strategic VIP player retention by analyzing portfolio performance, identifying growth opportunities, minimizing churn, and optimizing reinvestment strategies to maximize customer lifetime value</li> <li>Partner with senior leadership and cross-functional teams, including Marketing, CRM, Payments, and Support, to help shaping VIP strategy and deliver a seamless, high-quality player experience</li> <li>Lead the day-to-day operations and development of the VIP team, setting clear KPIs and expectations, providing regular coaching and feedback, and fostering accountability and career growth</li> <li>Lead by example in VIP relationship management, supporting the team with complex player situations and ensuring consistently high standards of service and execution</li> <li>Oversee and participate in premium VIP hospitality events, trips, and exclusive player experiences</li> <li>Act as the escalation point for compliance, risk, and integrity matters, ensuring adherence to AML, Anti-Fraud, and Responsible Gaming requirements</li> <li>Oversee Source of Funds/Source of Wealth (SOF/SOW) escalations, ensuring cases are handled efficiently, appropriately, and in line with regulatory requirements</li> </ul> Requirements: <ul> <li>3-5+ years of experience leading teams in high-touch B2C environments, or 5+ years managing high-value client relationships</li> <li>Strong understanding of compliance frameworks, including AML, Anti-Fraud, and Responsible Gaming</li> <li>High emotional intelligence, with strong conflict-resolution, decision-making, and strategic judgment skills</li> <li>Confident working with CRM platforms, reporting and analytics tools, and account management systems</li> </ul> What we offer: &

VIP Management Team Lead | Betty CA

Job Description