About the role: We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely. Responsibilities: <ul> <li>Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed</li> <li>Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time</li> <li>Manage company software, subscriptions, licenses, and user accounts</li> <li>Maintain accurate access records and regularly review permissions</li> <li>Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues</li> <li>Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews</li> <li>Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements</li> <li>Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions</li> <li>Document key IT processes and procedures</li> <li>Track IT requests and ensure issues are followed up and resolved in a timely manner</li> <li>Identify IT or security risks and escalate them when needed</li> <li>Support basic system integrations and automation</li> <li>Maintain visibility over access, licenses, IT issues, and key security risks</li> </ul> Requirements: <ul> <li>2–4 years of experience in IT support, IT operations, systems administration, or a similar role</li> <li>Experience working with Google Workspace and/or Microsoft 365</li> <li>Experience managing user access, SaaS applications, software licenses, and company devices</li> <li>Good understanding of basic IT security principles, including MFA, access controls, and permissions</li> <li>Experience supporting both technical and non-technical employees</li> <li>Fluency in English and Russian required</li> <li>Must be based in and able to work from our Dubai office</li> <li>Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills</li> </ul>

IT Operations Specialist

Job Description