Client Operations Manager

<div class="content-intro"><p>Bevi is on a mission to transform how beverages are delivered and consumed. Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect. We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.</p></div><p>As a Client Operations Manager, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.</p> <p>A Client Operations Manager will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge. </p> <h3><strong>Your Day to Day</strong></h3> <ul> <li>Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.</li> <li>Define and execute scalable onboarding playbooks tailored to new channel environments.</li> <li>Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.</li> <li>Serve as the primary post-sale point of contact for operational execution.</li> <li>Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops</li> <li>Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.</li> <li>Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.</li> <li>Track account health, customer satisfaction, and risk indicators.</li> <li>Collaborate with sales on upsell and renewal opportunities.</li> <li>Advocate for customer needs internally and ensure ongoing success.</li> <li>Build customer profiles and segments by persona, communication style, and service needs.</li> <li>Capture feedback to improve Bevi’s offering and service models.</li> <li>Identify champions for testimonials, pilots, and case studies.</li> <li>Periodically facilitate large client activations on-site </li> </ul> <h3><strong>Requirements</strong></h3> <ul> <li>2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.</li> <li>Ability to manage Operations and Logistical support during client launch.</li> <li>Strong interpersonal and communication skills with a customer-first mindset.</li> <li>Experience working in service-based industries (e.g., food service, facilities, field operations).</li> <li>Ability to manage complexity, prioritize efficiently, and build scalable systems.</li> <li>Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.</li> <li>Comfort with a fast-paced startup environment and willingness to travel 15%.</li> </ul> <p> </p> <p>#LI-CK1</p> <p>#LI-HYBRID</p> <p> </p><div class="content-pay-transparency"><div class="pay-input">