Associate Collections Analyst

<div class="content-intro"><p><strong>Innovate with purpose</strong></p> <p>At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.</p> <p>Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT — and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.</p> <p>BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.</p> <p>✨ Let’s give businesses more time for what matters.</p></div><p><strong>Make your impact within a rapidly growing Fintech Company</strong></p> <p>In this role, you will be a key member of the BILL Collections team, driving the execution of both operational and strategic initiatives. Our team manages the complete collections lifecycle for BILL's products. This includes performing account-level reviews to identify the most effective client outreach strategies and executing plans to maximize revenue recovery. We are looking for a customer-focused professional with deep collections expertise who thrives in a high-performing team environment. You should be a strong individual contributor capable of optimizing collection processes to meet essential financial goals.</p> <p><strong>We’d love to chat if you have:</strong></p> <ul> <li>0 - 2 years of direct collections experience preferably in e-commerce, payments, financial service, or a similar industry</li> <li>A proven ability to learn, adapt, and train on new processes and procedures</li> <li>Logical and rational thinking skills with demonstrated data analysis and investigative techniques</li> <li>Excellent organizational and time management skills - must have the ability to prioritize and balance multiple tasks simultaneously</li> <li>Strong interpersonal and decision-making skills with the ability to resolve conflicts and build relationships within a dynamic organization</li> </ul> <p><strong>Bonus if you have -</strong></p> <ul> <li>Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards</li> <li>A degree in Accounting, Finance, or Operations Management</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones</p></div><div class="title">Zone 1: San Francisco Bay Area CA (includes HQ), New York Ci