Director, Professional Services

<div class="content-intro"><p><strong>Who We Are</strong></p> <p>Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.</p> <p>We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.</p> <p><strong>Our Values</strong></p> <p><strong>Customers</strong></p> <p>We relentlessly increase value for customer and do the right thing for them.</p> <p><strong>Action</strong></p> <p>We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.</p> <p><strong>Team Spirit</strong></p> <p>We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.</p> <p><strong>Innovation</strong></p> <p>We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.</p> <p><strong>Excellence</strong></p> <p>We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.</p></div><p><strong>About the Role</strong></p> <p>The Director, Professional Services is a critical leadership role responsible for driving the implementation business across Billtrust’s Project Management and Business Analysis teams. You will lead a team of Engagement and Practice leaders, ensuring excellence in service delivery across all consulting engagements and customer implementations while setting a high standard for quality, consistency, and continuous improvement—using AI tools to improve operational visibility, delivery forecasting, and team efficiency.</p> <p>This role demands deep PS expertise and P&L accountability, serving as an escalation point for delivery matters, driving cross-functional alignment, and partnering with Sales, Finance, Product, and Development to keep the PS organization focused on customer satisfaction and business growth.</p> <p><strong>What You’ll Do</strong></p> <p><strong>PS Delivery Excellence & Customer Outcomes</strong></p> <ul> <li>Provide leadership across Billtrust’s Professional Services Organization to deliver a world-class, value-add experience to customers and drive product and usage expansion.</li> <li>Ensure all projects meet client requirements and deliver high customer satisfaction and reference-ability.</li> <li>Drive continuous innovation and process improvement to help customers increase ROI on their Billtrust investment and deliver with quality and consistency.</li> <li>Serve as an escalation point for delivery issues within the Professional Services organization.</li> <li>