Senior IT Desktop Support Technician

<div class="content-intro"><h2><strong>A Rare Opportunity to Shape the Future of Genomics</strong></h2> <p>Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.</p> <p>Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.</p> <p>If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.</p></div><p>We are seeking a <strong>Senior IT Desktop Support Technician</strong> with strong experience supporting end users in a fast-paced, dynamic environment. The ideal candidate will have hands-on expertise in Google Workspace,macOS, Iru, Intune, and Jira Service Management, as well as a strong understanding of lab and regulated environments.</p> <p>This role is critical to ensuring operational excellence, leading IT support initiatives, maintaining compliance with HIPAA and security standards, and designing exceptional end-user experiences. The successful candidate will play a key role in managing IT inventory, improving support workflows, and ensuring seamless and secure IT operations across the organization.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace.</li> <li>Provide advanced desktop support for a lab environment, primarily focused on Windows laptop and desktops.</li> <li>Manage and administer device management platforms such as Iru, and Microsoft Intune to maintain system security and compliance.</li> <li>Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics.</li> <li>Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations.</li> <li>Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information.</li> <li>Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction.</li> <li>Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures.</li> <li>Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing.</li> <li>Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li> <li>5+ years of experience in IT desktop support or a similar technical role.</li> <li>Proven expertise in macOS and Google Workspace support within a professional environment.</li> <li>Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards.</li> <li>Solid understanding of