Customer Technical Account Manager – OTT Cloud Streaming

<p><strong>Core skills:</strong> technical account management, OTT streaming architecture, cloud infrastructure, customer success, revenue expansion, stakeholder engagement, API integrations, media workflow optimization.</p> <p><strong>Bitmovin</strong> is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability.</p> <p>“We are constantly seeking out forward thinking individuals who want to shape the future of video... come and work with us!” — Stefan Lederer, CEO</p> <p>At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award-winning products. Diversity in all its forms is encouraged and celebrated; everyone has a role to play in helping us shape the future of video.</p> <p><strong>Why us?</strong></p> <p><strong>Bitmovin</strong> is looking for a Customer Technical Account Manager to become the trusted technical advisor to leading Media & Entertainment OTT customers across the Middle East region, operating within Bitmovin's global GTM and partner framework to execute regional initiatives aligned to overall revenue objectives.</p> <p>This is an opportunity that offers:</p> <ul> <li>Customer Ownership: Act as the primary commercial and technical point of contact for strategic OTT customers in the Middle East.</li> <li>Technical Depth: Work hands-on with technical stakeholders advising on OTT workflows, solution options, and product integration.</li> <li>Commercial Impact: Drive product adoption resulting in upsell, cross-sell, expansion, and new customer opportunities.</li> <li>Regional Influence: Collaborate with global and local partners to maximize customer value and market growth, supported by our global solutions engineering and product teams.</li> </ul> <p> </p> <h3><strong>What you’ll do:</strong></h3> <p>You will make an impact that matters by:</p> <ul> <li>Serving as the primary technical advisor and internal Bitmovin advocate for assigned Media & Entertainment OTT customers in the Middle East and key regional accounts.</li> <li>Engaging stakeholders from engineers to C-level executives — diving deep into APIs and integrations while clearly articulating business impact and ROI.</li> <li>Driving product adoption and successful onboarding of cloud streaming services.</li> <li>Identifying and executing upsell, cross-sell, and expansion opportunities to grow existing customer revenue.</li> <li>Identifying and pursuing new logo opportunities within similar Media & Entertainment accounts.</li> <li>Leading or supporting integration projects, ensuring smooth implementation aligned with customer workflows.</li> <li>Troubleshooting streaming workflows, encoding pipelines, and delivery performance issues.</li> <li>Providing best-practice guidance on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation.</li> <li>Collaborating with Product, Support, and Global Partner teams to resolve issues and unlock additional customer value.</li> <li>Working with global and local partners to maximize customer success and regional growth opportunities.</li> <li>Monitoring customer health metrics and proactively mitigating risks to retention and reven