VP Sales & Customer Growth

<h1><strong>VP Sales & Customer Growth</strong> (Player-Coach Operator)</h1> <p>Location: United States (Remote / Hybrid)</p> <h3><strong>Role Overview</strong></h3> <p>You will operate within a global GTM and partner framework in a matrix organization, working closely with Solutions, Customer Success Managers (CSMs), Product Management, and Engineering to drive both net new customer revenue and Net Revenue Retention (NRR) through disciplined expansion.</p> <p>This is a hands-on, player-coach role. You are expected to personally close strategic deals, lead and develop a high-performing team, and continuously evolve the revenue engine. The role requires significant travel and regular face-to-face engagement with customers and prospects to build trust, accelerate deals, and deepen relationships.</p> <p><strong>What You Will Own</strong></p> <p>Revenue & Pipeline</p> <ul> <li>Own and deliver against US revenue targets </li> <li>Build and maintain a high-quality, predictable pipeline </li> <li>Personally close key strategic and complex deals </li> <li>Ensure strong pipeline hygiene, coverage, and conversion </li> <li>Run disciplined and accurate forecasting </li> </ul> <p>Hands-On Selling (Player First)</p> <ul> <li>Actively lead and close high-value opportunities </li> <li>Drive deal strategy, positioning, and negotiation </li> <li>Engage directly with senior stakeholders and executive buyers </li> <li>Spend significant time in market with customers and prospects </li> <li>Set the standard for deal execution and commercial rigor </li> </ul> <p>Customer Growth & NRR (With CSM Partnership)</p> <ul> <li>Work closely with assigned Customer Success Managers (CSMs) on account ownership and expansion </li> <li>Jointly drive renewals, upsell, and cross-sell opportunities </li> <li>Build and execute structured account growth plans </li> <li>Increase Net Revenue Retention (NRR) through disciplined expansion </li> <li>Participate in strategic account reviews and customer engagements </li> <li>Step in on key accounts to unlock growth opportunities </li> <li>Maintain regular face-to-face engagement with key customers </li> </ul> <p>Customer, Product & Delivery Alignment</p> <ul> <li>Partner closely with Customer Experience, Solutions, Product Management, and Engineering </li> <li>Ensure seamless transition from sale → delivery → expansion </li> <li>Engage Solutions early in deal cycles to improve win rates and ensure implementation success </li> <li>Maintain alignment between customer expectations, solution design, and delivery outcomes </li> <li>Collaborate with Product and Engineering to align customer needs with roadmap priorities </li> <li>Provide structured, high-quality feedback from the field and customers </li> <li>Influence product direction with real market insights and deal-level intelligence </li> <li>Collaborate on deal-specific technical validation and feasibility </li> <li>Ensure clear translation between product capabilities and commercial value </li> <li>Strengthen cross-functional collaboration across the entire customer lifecycle </li> </ul> <p>Matrix, Global GTM & Partner Leadership</p> &