Part-Time Patient Support Specialist

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. <br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><p> </p> <p><strong>Responsibilities:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide patient care to accurately support pharma programs and triage to appropriate teams when required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strive to meet and exceed structured performance targets. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Document all call information and data discovery according to operating procedures</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Utilize Knowledge Base materials as a foundation for resolving inquiries </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain confidentiality of patient and proprietary information</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a working knowledge of company related security and privacy practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in continued education on product changes, new features and product launches</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes </span></li> </ul> <p><strong>Responsibilities:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide patient care to accurately support pharma programs and triage to appropriate teams when required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strive to meet and exceed structured performance targets. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Document all call information and data discovery according to operating procedures</span></li> <li style="font-weight: 400;"><span sty