<div class="content-intro">Company Overview: <a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</div>The Opportunity The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Real-Time Analyst (RTA) Manager to join our team. This player-coach role sits at the intersection of hands-on real-time operations and front-line people leadership — you'll keep our intraday performance on track while developing and managing a team of 6–8 Real-Time Analysts. You'll step into a team that has rapidly scaled, and bring sharper playbooks, stronger analytical capability, and a more consistent operating rhythm. This is an ideal opportunity for a seasoned Workforce Management expert who is highly analytical, thrives in a fast-paced environment, and is ready to lead a team while remaining close to the work. This is an onsite position based in our Pittsburgh, PA office. Responsibilities Team Leadership & People Management <ul> <li>Lead, coach, and develop a team of 6–8 Real-Time Analysts, fostering a culture of accountability, continuous learning, and operational excellence.</li> <li>Own the full people management lifecycle for your team — including hiring, onboarding, performance reviews, and when necessary, performance improvement plans (PIPs) and disciplinary actions.</li> <li>Set clear performance expectations, provide regular feedback, and conduct structured 1:1s to support each analyst's growth and effectiveness.</li> <li>Serve as a point of escalation and decision-maker for your team during high-pressure intraday situations.</li> <li>Identify skill gaps across the team and build or source training to close them.</li> </ul> Real-Time Operations <ul> <li>Remain a hands-on operator: monitor real-time pharmacy performance using Assembled, RxOS, and custom dashboards — including service levels, queue volumes, and agent adherence.</li> <li>Identify and communicate intraday staffing gaps, risks, and opportunities to operations leadership; execute adjustments such as labor reallocations, break/lunch changes, overtime, or VTO.</li> <li>Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.</li> <li>Maintain real-time tracking reports an

Real Time Analyst (RTA) Manager | Onsite - Pittsburgh

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