Senior Manager, Fulfillment Operations (Pharmacy)

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. <br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><p><strong>The Role:</strong></p> <p>We are seeking a results-driven and experienced operations leader to own the logistics and operational workflow execution of our mail order dispensing pharmacy. As Senior Manager, Fulfillment Operations, you will be responsible for the planning and oversight of facility layout, inventory movement, supply chain coordination, and inbound/outbound logistics - ultimately ensuring an exceptional patient experience with our dispensing pharmacy. You will ensure the site is highly organized, efficient, and fully supplied to support pharmacy dispensing activities. In this role, you will lead a team of non-clinical support staff (e.g., inventory specialists, materials handlers, operational coordinators) and work in close partnership with licensed pharmacy leadership, including the Pharmacist-in-Charge (PIC), to provide seamless, compliant operational support.</p> <p><strong>What You’ll Do:</strong></p> <p>Operational Workflow Management</p> <ul> <li>Work with the pharmacy operations team (pharmacists/technicians) to meet/exceed daily SLAs and cut-off times; ensuring consistent, predictable operational performance.</li> <li>Oversee the physical flow of inventory and materials, including receiving, staging, storage, and support for outbound packaging workflows (excluding direct medication handling).</li> <li>Establish and maintain daily workflow processes, including station prep checklists, staging quotas, replenishment schedules, and end-of-day protocols.</li> <li>Monitor intraday throughput and fulfillment SLAs; dynamically adjust labor and employee assignments based on real-time performance data.</li> </ul> <p>Facility & Layout Optimization</p> <ul> <li>Design and manage a safe, scalable, and efficient facility layout that supports high-throughput operations and reduces bottlenecks.</li> <li>Ensure smooth material flow from receiving through outbound to minimize travel time and congestion.</li> <li>Support implementation and ongoing use of automation and technology systems (e.g., barcode scanners, conveyors).</li> </ul> <p>Inventory & Supplies Management</p> <ul> <li>Oversee the flow of pharmaceutical and non-pharmaceutical inventory, including forecasting, receiving, storage, and replenishment (excluding medication handling).</li> <li>Own vendor coordination, ordering, and delivery scheduling to prevent stockouts and support continuous operations.</