Staff Pharmacist Supervisor

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. <br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><p><strong>Location: </strong>400 S Woodsmill Rd, Suite 100, Chesterfield, MO 63017</p> <p><strong>Hours:</strong> Monday- Friday, 8am- 5pm</p> <p><strong>Responsibilities:</strong></p> <p>Team Management & Development</p> <ul> <li>Lead, coach, and mentor a team of Pharmacists, to ensure the delivery of top-tier care for our patients and clients.</li> <li>Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.</li> <li>Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.</li> <li>Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.</li> <li>Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.</li> <li>Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.</li> </ul> <p>Operational Excellence</p> <ul> <li>Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.</li> <li>Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.</li> <li>Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).</li> <li>Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.</li> <li>Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.</li> </ul> <p>Compliance & Quality Assurance</p> <ul> <li>Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws</li> <li>Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.</li> <li>Proactively identify and address any compliance risks or errors in operational processes.</li> <li>Ensure confidentiality of patient information and their records, and destruction of relevant documentation which contains patient information</li> </ul> <p>Collaboration & Communication</p> <ul> <li>Foster open communica