Supervisor, Pharmacy Technician (Non-Clinical)

<div class="content-intro"><p><strong>Company Overview:<br><br></strong><a href="https://www.blinkhealth.com/">Blink Health </a>is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. <br><br><a href="https://www.blinkhealth.com/blinkrx">BlinkRx </a>is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. <br><br>We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><p><em>*This role is based in Pittsburgh, PA; candidates must reside locally or be willing to relocate.</em></p> <p><strong>What You'll Do:</strong></p> <p>The Supervisor, Pharmacy Operations is a member of a broader supervisory team and is responsible for supervising primarily pharmacy technicians and related operations in the pharmacy area. This person is a champion for the patients and providers of BlinkRx, and helps ensure that timely service is provided that exceeds customer expectations.</p> <p>This management position will function as the liaison between pharmacy technician staff and pharmacy / hub management. The supervisor will use a high-level of communication and collaboration with internal agents to complete pharmacy and prescriber outreach, and data entry of prescriptions from BlinkRx. Additionally, overseeing on-site, cross-functional agents will be required. This individual is a recognized leader and provides strong, visible, values, driven leadership and advocacy for pharmacy.</p> <p>Responsibilities</p> <p>Executing Daily Production</p> <ul> <li>Own the success of the end-to-end prescription journey in order to provide an exceptional patient and provider experiences</li> <li>Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally</li> <li>Perform quality checks and ensure team adherence to established processes and compliance standards</li> <li>Address workflow errors or issues as they arise and partner with leadership when escalation is needed</li> <li>Step into production during high-volume periods or coverage gaps</li> <li>Cultivate a positive and collaborative work environment and culture</li> <li>Performs other job duties as assigned</li> </ul> <p>Direct Team Supervision</p> <ul> <li>Supervise a team of hourly technicians/agents, on-site and virtually in other location(s)</li> <li>Set clear daily performance expectations aligned to established productivity and quality targets</li> <li>Conduct regular 1:1 meetings focused on performance, development, and engagement</li> <li>Provide real-time coaching and feedback based on observed performance and metrics</li> <li>Support corrective action processes when expectations are not met</li> <li>Assist with hiring, onboarding and training new team members</li> <li>Maintain accurate timecard, attenda