Customer Success Manager - WE

<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier <strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong> customer journey.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">We're taking <strong data-stringify-type="bold">autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li data-stringify-indent="0" data-stringify-border="0">We’re making <strong data-stringify-type="bold">conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li data-stringify-indent="0" data-stringify-border="0">We're designing the future of <strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> <div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine — <strong data-stringify-type="bold">Loomi </strong>— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><p>We are currently expanding our Customer Success team, and we’re looking for a new colleague as <strong>Customer Success Manager (CSM) for Western Europe</strong>. Could you be one of them?</p> <ul> <li>Help top e-commerce businesses boost their performance.</li> <li>Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.</li> </ul> <div class="section global-width"> <div class="block"> <div class="section global-width"> <div class="block"> <h2>Tasks and responsibilities:</h2> <div class="block-wrapper description"> <p>As a Customer Success Manager you will be expected to:</p> <ul> <li>Build long-term relationship with your clients</li> <li>Act as a trusted advisor & industry expert able to challenge the status quo</li> <li>The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar.</li> <li>On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation.</li> <li>As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy.</li> <li>On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.</li> </ul> </div> </div> </div> <div class="section global-width"> <div class="block"> <h2>What we expect of the candidate:</h2> <div class="block-wrapper description"> <ul> <li>2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerc