Senior Site Reliability Engineer for Fuse team
Job Description
<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier <strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the <strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong> customer journey.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">We're taking <strong data-stringify-type="bold">autonomous search</strong> mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li data-stringify-indent="0" data-stringify-border="0">We’re making <strong data-stringify-type="bold">conversational shopping</strong> a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li data-stringify-indent="0" data-stringify-border="0">We're designing the future of <strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> <div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine — <strong data-stringify-type="bold">Loomi </strong>— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><h2>Become a Senior SRE for Bloomreach!</h2> <p>Join the <strong>Fuse team</strong> — the team responsible for the item data management capabilities that connect Bloomreach Data Hub with Marketing, Search, Recommendations, and emerging Loomi agent use cases.</p> <p>Fuse owns and evolves the systems behind <strong>Data Hub item collections</strong>: ingesting items data, transforming and validating it, managing data schemas and lifecycle, and distributing data reliably to downstream Bloomreach products. Item collections provide a unified source of data that can be used across all Bloomreach products.</p> <p>Our current areas of focus include:</p> <ul> <li><strong>Unified items data pipelines</strong>: processing records into structured items and keeping data synchronized with Marketing and Search destinations.</li> <li><strong>Catalog APIs and lifecycle management</strong>: customer-facing and internal APIs, catalog creation and naming, schemas, destinations, migrations, and backward-compatible evolution.</li> <li><strong>Scalable storage and indexing</strong>: operating and improving systems built on PostgreSQL, Bigtable, Elasticsearch, Solr.</li> <li><strong>Reliable jobs execution</strong>: submission, queueing, execution, progress reporting, retries, cancellation, rate limiting, and operational tooling.</li> <li><strong>Cross-product capabilities</strong>: catalog data triggers, multi-dimensional data support, custom item types, catalog data enrichment, recommendations, and semantic catalog profiles for agentic use cases.</li> </ul> <p>As a Senior SRE, you will be the team’s <strong>reliability and operability leader</