Customer AI Strategist

<p><strong>About the Position:</strong></p> <p>Bluefish is on the cutting edge of AI-powered SaaS, helping brands understand their performance and optimization in the new AI funnel. As part of our <strong>Marketing Services team</strong>, we’re looking for a seasoned, client-facing <strong>Customer AI Strategist</strong> to guide enterprise marketers to success in their AI Marketing journey.</p> <p>In this role, you will be a trusted <strong>consultant and advisor</strong> to senior stakeholders, leading customers to build and implement <strong>AI Marketing strategies</strong> that drive measurable results. If you thrive at the intersection of data, strategy, and storytelling—and love shaping businesses transformations—this role is for you.</p> <p><strong>What You’ll Be Doing: </strong></p> <ul> <li><strong>Strategic AI Marketing Advisory</strong> - Serve as a senior advisor to customer executives and teams, shaping their AI Marketing adoption roadmap and ensuring Bluefish solutions deliver measurable impact.</li> <li><strong>Customer Relationships</strong> - Own strategic relationships with key accounts, delivering executive-level insights, quarterly business reviews, and tailored optimization plans that drive retention and growth.</li> <li><strong>Market Intelligence</strong> - Stay ahead of AI, SaaS, SEO, and marketing technology trends—bringing forward-looking insights to customers and helping Bluefish anticipate industry shifts.</li> <li><strong>Innovation & Best Practices</strong> - Identify and codify patterns from customer engagements to shape Bluefish’s best practices, thought leadership, and playbooks for AI-powered performance.</li> <li><strong>Cross-functional Partnership</strong> - Collaborate with product, account, and operations to bring customer feedback into product strategy and ensure alignment between customer outcomes and Bluefish’s roadmap.</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>5+ years of relevant experience owning customer relationships in customer-leading roles (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.</li> <li>Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.</li> <li>Strong ability to translate complex data into meaningful strategies and recommendations.</li> <li>Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.</li> <li>Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).</li> <li>Excellent communication and presentation skills—confident working with both technical and executive stakeholders.</li> <li>Strong program and project management skills with a proven ability to juggle multiple clients and deadlines.</li> <li>Bachelor’s degree in a technical, business, or finance-related field preferred.</li> <li>Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.</li> <li>Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.</li> <li>Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.</li> <li>Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job