Director of Professional Services

<p><strong>About the Position:</strong></p> <p>Bluefish is seeking an experienced and client-centric Director of Professional Services to lead and scale our delivery pods. This role is a critical leader within the Strategy & Services organization, responsible for managing and developing Customer AI Strategists, AI Consultants, and Customer AI Analysts, and driving portfolio-level strategy, client retention, and renewal ownership across key industry verticals.</p> <p>As Director of Professional Services, you'll play a central role in shaping how our organization delivers measurable AI marketing outcomes for the world's largest brands. You'll develop a portfolio and vertical point of view, build team processes in partnership with the Head of Professional Services, and serve as an accountable, senior voice in client relationships — ensuring that every engagement translates into strategic value and long-term partnership.</p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts aligned to specific industry verticals, driving high performance and career growth.</li> <li>Partner closely with the Head of Professional Services to build team processes, operating rhythms, and delivery frameworks that scale across the organization.</li> <li>Own portfolio-level strategy across multiple verticals within the same sector, developing a sharp vertical POV and ensuring consistency of outcomes across accounts.</li> <li>Take ownership of portfolio renewals — proactively identifying risks, building the case for expansion, and leading renewal conversations with clients.</li> <li>Frame client problems, make tradeoff calls, and be accountable for outcomes at the vertical level, bringing a strategic perspective to every client engagement.</li> <li>Lead cross-functional and client-facing conversations at senior levels (VP, SVP+), partnering with Product, Marketing, and Account Leads to drive alignment and shared accountability.</li> <li>Work closely with AI Strategists to develop vertical-specific narratives and views that inform client strategy and internal thinking.</li> <li>Establish and scale best practices for client orchestration, workstream ownership, account planning, and performance measurement.</li> <li>Contribute to hiring, onboarding, and team design as the Professional Services organization continues to grow.</li> </ul> <p><strong>What You Bring</strong></p> <ul> <li>12+ years of experience in client services, management consulting, enterprise customer success, or a related field, with meaningful experience managing senior client relationships.</li> <li>Proven track record of owning portfolio-level outcomes — including renewals, expansions, and executive-level client engagement — across complex, multi-brand or multi-market accounts.</li> <li>Strong strategic thinking skills with the ability to frame ambiguous problems, make clear tradeoff decisions, and drive accountability across a team.</li> <li>Experience leading and developing high-performing delivery teams, with a coaching orientation and a focus on career growth.</li> <li>Excellent communicator and executive presence — comfortable leading conversations with VP and SVP-level client stakeholders and cross-functional partners alike.</li> <li>Analytically grounded, with experience working alongside data and strategy teams to develop insight-driven narratives and client recommendations.</li> <li>Startup-ready attitude and comfort operating in a fast-moving environment where priorities evolve quickly.</li> </ul> <p> </p> <p><strong>About Bluefish:</strong>&