French Customer Support Agent - (Bench Team)

<div class="content-intro"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About Blueprint</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.</span></p> <p><strong><span style="font-size: 18pt; color: rgb(57, 116, 216);">Bring your perspective. Raise the standard. Build what matters.</span></strong></p></div><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About the Role</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">We’re looking for a <strong>Customer Support Agent </strong>with <strong>French </strong>fluency to join our Bench Team. In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">You’ll work within a fast-paced, structured support environment where clear communication, critical thinking, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting client expectations for service, quality, productivity, and customer satisfaction.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Do</span></strong></span></span></p> <ul> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Deliver high-quality customer service by following established departmental policies, processes, and support standards.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Manage and respond to customer-support tickets within established service-level agreements, client standards, and performance guidelines.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Focus on accurate and efficient first-contact resolution whenever possible.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Follow established troubleshooting procedures and use approved resources, knowledge documentation, and desktop tools to diagnose and resolve customer issues.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Work across multiple tools, systems, knowledge bases, and communication channels while applying available information to individual customer situations.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Assist with creating and updating knowledge-base articl