Senior UCC Engineer

<div class="ace-line"> <div class="ace-line" data-node-type="line"> <div class="page" data-page-number="1" data-loaded="true"> <div class="textLayer"> <p data-pm-slice="1 1 []"><strong>WHAT IS BOX?</strong></p> <p>Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.</p> <p>By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.</p> <p><strong>WHY BOX NEEDS YOU </strong></p> <p data-pm-slice="1 1 []">Box IT Unified Communications & Collaboration (UCC)’ primary role is to provide a seamless collaborative experience for Boxers with anyone, anywhere. We manage, architect, operate and analyze four major areas of the business toolset; Tele-Conferencing, Internal Events, Conference Room Experience and Internal Collaboration Applications. Our vision is to deliver a seamless experience that can be easily integrated into the daily lives of Boxers globally. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit. </p> <p>The UCC Sr. Engineer will join a dynamic team of the most talented IT professionals in the industry. You have several layers to your job scope; first being the UCC team environment, spanning across tele-conferencing, events, office builds, telephony, and collaboration applications. As a senior leader on the team, you will proactively identify support and engineering gaps, designing and implementing strategic improvements to optimize our infrastructure. Additionally, you will be responsible for streamlining the EU model for UCC functions to ensure seamless, high-performance operations across our regional offices. The Sr. Engineer should be agile enough to maintain these priorities as well as stay organized with cross-collaborative projects that stretch to other areas of the IT organization. Lastly, your role will involve coaching and mentoring your peers, leading cross-functional projects, and driving technology decisions that will impact Boxers around the world!</p> <p><strong>WHAT YOU'LL DO </strong></p> <ul> <li>Collaborate with team on new conference room designs utilizing the latest developing technologies</li> <li>Maintain POC relationship with broader Office Build-out team members</li> <li>Managing vendors for procurement, engineering collaboration and integration</li> <li>Help scale the business by developing automations within UCC team processes</li> <li>Manage vendor portfolio relationships with companies like Zoom, Slack and Ringcentral</li> <li>Maintain UCC ticket backlog, utilizing Jira</li> <li>Create/maintain day-to-day support & management documentation for systems and services troubleshooting.</li> <li>Maintain