Coordinator, Growth Operations

<p><strong>About the Role</strong></p> <p><span style="font-weight: 400;">As the Coordinator, Growth Operations, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation’s overall success.</span></p> <p><strong>Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Triage requests to the appropriate teams to ensure a seamless, high-quality experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Document and build playbooks to support team growth and development</span></li> </ul> <p><strong>Requirements</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1-2 years of work experience in customer success, or a related industry</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A willingness to learn and a coachable attitude</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to thrive in a dynamic, collaborative team environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Desire to find creative solutions to challenges and problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to juggle multiple projects and work independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Aptitude for learning and using new software</span></li> </ul> <p><strong>Perks and Benefits</strong></p> <ul> <li>Mentorship Programs</li> <li>Comprehensive Health & Wellness Benefits Package</li> <li>Retirement Planning</li> <li>Parental Leave Program</li> <li>Flexible Working Hours</li> <li>Work from Home Flexibility</li> <li>Service Recognition Programs</li> <li>Socials, Outings & Retreats</li> <li>Culture of Learning & Development</li> </ul> <p><strong>About BrainStation</strong></p> <p>BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.</p> <p><strong>Bonus: </