Customer Intelligence & AI Lead

<div class="content-intro"><h2>Why Choose Bottomline?</h2> <p>Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">The Role:</span></span></strong></p> <p><span data-contrast="auto">The Director, Customer Intelligence & AI is responsible for building and leading the company's customer intelligence and artificial intelligence capabilities, creating a strategic advantage through data-driven insights, predictive analytics, and intelligent automation.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role serves as the intelligence engine of the Revenue Management organization by transforming customer, product, commercial, operational, support, and financial data into actionable insights that drive revenue growth, improve customer retention, and accelerate business performance.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Director will develop a centralized Customer Intelligence Platform that provides a unified view of customer health, value realization, product adoption, retention risk, expansion opportunity, and commercial performance. The role will partner closely with Revenue Strategy & Analytics, Revenue Growth Programs, Renewal Operations & Commercial Optimization, Customer Success, Customer Support, Product, Sales, and Finance to identify opportunities and enable execution.</span> <span data-ccp-props="{"134245418":true,"134245529":true,"335559738":360,"335559739":80}"> </span></p> <p> </p> <p><strong><span data-contrast="auto">The Mission is to build the organization's customer intelligence and AI capabilities by transforming customer data into predictive insights that uncover revenue opportunities, improve customer retention, enable intelligent automation, and accelerate sustainable business growth.</span></strong></p> <p> </p> <p><span data-contrast="auto">The ideal candidate combines expertise in data science, AI, machine learning, customer analytics, business intelligence, and commercial strategy with the ability to influence decision-making at the executive level.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{"335559739":0,"335572071":12,"335572072":0,"335572073":4278190080,"469789798":"single"}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 1">Key Responsibilities:</span></span></strong></p> <p><span data-contrast="none"><span data-ccp-parastyle="heading 2">Customer Intelligence Strategy & Platform Development:</span></span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Design, build, and maintain a centralized Customer Intelligence Platform.</span><span data-ccp-props="{}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-