Lead Solutions Engineer, POC Operations

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><h3>About the Role</h3> <h4>The Lead Technical Program Manager, Customer POCs owns the POC program for Braze's Solutions organization — the process, governance, and resourcing model that determine how customer Proof of Concepts get scoped, staffed, and run. You'll build and operate the system that ensures every Solutions Consultant running a POC has a clear playbook, the right resources, and a structured path to a technical win.</h4> <h4>This is an individual contributor role focused on program design and operations: you'll set the standards, cadence, and tooling for POC delivery across the team, and use data to continuously improve how the program runs — rather than owning any single customer engagement.</h4> <h3>Key Responsibilities</h3> <ul> <li> <h4>Program Design: Define the end-to-end POC methodology — intake criteria, standard timelines, and exit/success criteria — that Solutions Consultants use to scope and run individual POCs.</h4> </li> <li> <h4>Resourcing Model: Build and maintain the resourcing and capacity-planning model that matches POC demand to available technical talent across regions, flagging capacity gaps to the AVP, Global Technical Consulting.</h4> </li> <li> <h4>Operating Cadence: Run the recurring intake, status, and review cadence across all active POCs, giving Sales and Solutions Consulting leadership visibility into progress and risk without personally running each engagement.</h4> </li> <li> <h4>Risk & Escalation Framework: Design the risk and escalation process the team uses to flag scope creep, resourcing gaps, and technical blockers, and step in to unblock only the highest-risk POCs.</h4> </li> <li> <h4>Playbooks & Enablement: Build and maintain repeatable POC playbooks, templates, and tooling for the technical team to use in the field, improving consistency and speed across regions.</h4> </li> <li> <h4>Reporting & Analytics: Own POC program metrics — volume, cycle time, win rate, and resourcing utilization — and report trends and recommendations to the AVP, Global Technical Consulting.</h4> </li> <li> <h4>Cross-Functional Partnership: Partner with Product and Engineering to relay recurring POC blockers or feature gaps surfaced across engagements, and with Sales/Solutions Consulting on demand forecasting.</h4> </li> <li> <h4>Continuous Improvement: Use program data to identify bottlenecks and iterate on process, staffing, and tooling to improve program-wide win rates and cycle time.</h4> </li> </ul> <h4>Required Qualifications & Experience</h4>