Technical Writer

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p>We're looking for a technical writer to join our Tech Writing team — someone who thinks in systems as naturally as they think in sentences. At Braze, documentation is infrastructure: a connected, structured body of knowledge that both developers and machines read from, not a collection of individual pages. You'll spend as much time shaping how that knowledge is organized and generated as you will writing it.</p> <p>Our documentation practice is already well established, with a mature style guide, writers who own specific product domains, and a workflow where AI-assisted drafting sits alongside traditional technical writing. Your job is to push it forward on two fronts. The first is architectural: defining the metadata, taxonomy, and context our tooling relies on to produce useful first drafts. The second is editorial: becoming a genuine expert on Braze's platform and bringing the kind of scrutiny that turns a plausible draft into documentation our customers can actually trust — accurate, well-structured, and consistent in voice with every other Braze experience.</p> <p><strong>WHAT YOU’LL DO</strong></p> <ul> <li>Define and maintain the metadata (YAML front matter), taxonomy, and contextual guidelines that our AI-assisted drafting workflows depend on</li> <li>Review and verify machine-generated prose and code samples line by line, checking technical accuracy, edge-case behavior, and voice before anything ships</li> <li>Write and revise API references, integration guides, and conceptual documentation in our docs-as-code environment, owning feature updates end to end</li> <li>Become an expert on the Braze platform, distilling complex functionality into approachable, user-centric language</li> <li>Help oversee and maintain the documentation GitHub repository</li> <li>Work closely with Product Management, Engineering, Support, Customer Success, Marketing, and Implementation teams to pin down how the platform actually behaves and to validate real customer integration paths</li> <li>Organize content so it serves a developer mid-integration and a system retrieving context — the same structure has to work for both</li> <li>Ensure documentation applies voice, style, and branding consistent with other client experiences</li> <li>Keep improving our documentation and client education experience through feedback-gathering, research, experimentation, and data-driven decisions</li> <li>Promote and foster knowledge exchange across teams</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>3+ years writing documentation for genuinely technical audie