JOB SUMMARY As a member of the Strategic Account Management team, the Customer Success Manager will own the strategy and GMV performance for B-Stock's scaled seller (client) segment; a large portfolio of longtail and SMB sellers served through an efficient, one-to-many model. You'll define how B-Stock covers and grows this segment, forecast and deliver its GMV, and build the operating model and playbook as we scale. This individual will work in a hybrid function at our Boston office location 2-3 days per week. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES <ul> <li>Own GMV for the scaled seller portfolio: set targets, forecast quarterly, and deliver against the number.</li> <li>Build the coverage strategy and operating model for the segment, and define how it scales as B-Stock moves down-market.</li> <li>Segment the book and recommend where to invest for growth, retention, and reactivation.</li> <li>Develop and directly advise sellers on listing, pricing, and recovery strategies (auction, Buy-It-Now, Make-an-Offer) that lift conversion and recovery across the portfolio.</li> <li>Identify and convert growth opportunities; including new inventory, category and geographic expansion; and partner with Sales/BDR on a hunter motion; hand off breakout accounts to dedicated Account Management.</li> <li>Design the scalable engagement programs and automation that power the model, from outreach cadence to self-service.</li> <li>Report portfolio health, forecast, and performance to leadership.</li> <li>Partner cross-functionally with Account Management, Sales, Marketing, Client Services, and Product to shape the model and influence the roadmap. </li> </ul> MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES <ul> <li>5+ years in account management, customer success, or a seller/revenue role, including direct ownership of a revenue or GMV target.</li> <li>Track record building or scaling a coverage model, book strategy, or growth program.</li> <li>Strong commercial and analytical skills — comfortable forecasting and working in Salesforce and a BI tool such as Tableau.</li> <li>Consultative and strategic; familiarity with a sales methodology such as SPICED is a plus.</li> <li>Proven ability to influence cross-functionally and turn strategy into repeatable programs. </li> </ul> PREFERRED QUALIFICATIONS <ul> <li>B2B marketplace, recommerce, or e-commerce experience. </li> </ul> The pay rate for this role will range between $70,000 to $85,000, per annum. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity. <div class="content-conclusion">EMPLOYEE BENEFITS <ul> <li>Competitive compensation packages, including bonus and options</li> <li>Medical, Dental, and Vision benefits</li> <li>Paid Time Off, telecommuting, and matching 401(K)</li> <li>Support for continuing education</li> <li>Team offsites, social events, and extracurricular activities are a staple</li> <li>Snacks, drinks, and the occasional box of donuts</li> </ul> THE COMPANY B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers

Customer Success Manager

Job Description