Senior Associate, Service Delivery

<div class="content-intro"><header> <p><strong><span data-contrast="auto">Want to be a bswifter?</span></strong><span data-ccp-props="{"335559739":0}"> </span></p> <p><em><span data-contrast="auto">At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.</span></em><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-ccp-props="{"335559739":0}"> </span><em><span data-contrast="auto">We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!</span></em><span data-ccp-props="{"335559739":0}"> </span></p> </header></div><h3><strong><em>ABOUT US</em></strong></h3> <p>bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a skilled and service-oriented professional to join our team as a <strong>Senior Associate, Service Delivery</strong>.</p> <p> </p> <h3><strong><em>WHAT YOU’LL DO</em></strong></h3> <p>The Senior Associate, Service Delivery is responsible for maintaining and supporting client benefits websites, documenting and executing benefits-related processes, and providing advanced operational and technical support to clients and the bswift service center. This role plays a key part in client implementations, issue resolution, continuous improvement efforts, and mentoring team members—while consistently modeling bswift’s core values.</p> <p> </p> <h3><strong><em>WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)</em></strong></h3> <p><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em></p> <h4><strong>Client Support & Service Delivery</strong></h4> <ul> <li>Consistently demonstrate bswift’s core values: Deliver Superior Service, Embrace Accountability, Pursue Excellence, and Be a Great Place to Work.</li> <li>Resolve client issues by responding to inquiries regarding bswift products, leveraging research and internal systems to identify solutions.</li> <li>Triage client tickets and inquiries (email and voicemail) within 24 hours, maintaining ownership through resolution, including escalation support and proactive client updates.</li> <li>Communicate proactively and professionally with clients using a positive, solution-oriented approach.</li> <li>Maintain a thorough understanding of all internal systems to support general and specialized client requests.</li> </ul> <h4><strong>Client Website Configuration & Maintenance</strong></h4> <ul> <li>Support and provide technical guidance during the implementation of new client benefits websites.</li> <